Returning an Item

You can initiate a return within 7 days for eligible items if you receive a wrong, damaged, defective or counterfeit item

When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.

Get your refund within 7 working days when you ship back item back to us.

All Questions

How do I return an item?

You can request a return online by clicking on My Order in your account or use the order return form below this page

Can I change my refund option anytime?

No. You cannot change your selected refund option.

How long will it take to return an item and get my refund?

Refunds are processed with 7 working days after an item is shipped back to us.

Once I initiate a return, what happens next?

If the package was delivered to you and you requested for a pick-up, our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item(s) in 3 business days.

What happens if I miss both attempts to retrieve my return?

Your return request will be cancelled and you will no longer be able to return that item.

Can I return my item after the stated returns timeline?

You will not be able to return after 7 days but if it is faulty, it may be covered under warranty.

Once retrieval of my package is done, how long will it take to be refunded?

Refunds usually takes 7 working days to process

Request for Return Form