How do I return an item?
You can request a return online by clicking on My Order in your account or use the order return form below this page
Can I change my refund option anytime?
No. You cannot change your selected refund option.
How long will it take to return an item and get my refund?
Refunds are processed with 7 working days after an item is shipped back to us.
Once I initiate a return, what happens next?
If the package was delivered to you and you requested for a pick-up, our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item(s) in 3 business days.
What happens if I miss both attempts to retrieve my return?
Your return request will be cancelled and you will no longer be able to return that item.
Can I return my item after the stated returns timeline?
You will not be able to return after 7 days but if it is faulty, it may be covered under warranty.
Once retrieval of my package is done, how long will it take to be refunded?
Refunds usually takes 7 working days to process
